Our Policies

At Carsmotology Auto Spa, we seek to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

• An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.
• If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee
• If you are a new client or have not had a service provided by us within 90 days then you must book our New Client Detail Package before we will render any of our other services.
• We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.
• We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company, in the event of a reschedule we will notify you as early as possible because we value your time.
• Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances.
• We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work. 
• We will contact you on the day of the appointment if we are running late or ahead of schedule.
• If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings. 
• Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
• We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.    
• We reserve the right to amend any price during the detailing should it differ from the original price.
• A surcharge will be applied to all jobs that involve excessive pet hair, heavily soiled carpets, overly trashed interiors, urine, vomit, blood, feces, or other hazardous materials. 
• Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements.
• We make no promises when it comes to the removal of stains and/or odors from vehicles. We aim to please so we will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done in regard to your vehicle's interior.
• When it comes to windows we try to be our best. But from time to time and depending on temperature of windows may have a film.  We do apologize for any inconvenience this may cause.
• We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their marking.
• We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order.  There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.    
• The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.
• Any wax, sealant, or coating that is not properly cared for will not last it's intended durability length. We recommend safely hand washing & do not recommend automated car washes.
• We respect your time and personal property and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
• We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.
• If we have applied a ceramic coating to your vehicles paint, trim, wheels, or glass and you opt-out of our maintenance program to care for the coating we are no longer responsible for any premature coating failure.  Please consider having us maintain your vehicle coating every 3-4 months so as to ensure it’s durability for the next 1-5 years.